Refund policy
Last updated: 25/01/2026
Thank you for shopping at InsightHub
(https://theinsighthub.shop)
Please read this policy carefully before making a purchase. As InsightHub sells digital presets only, our return and refund terms differ from physical products.
📦 Digital Presets – No Physical Returns
All presets available on InsightHub are digital files delivered electronically.
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No physical items are shipped
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No physical returns are possible
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Once access to presets is granted or files are downloaded, they cannot be returned
💳 Refund Eligibility
Due to the nature of digital presets, refunds are generally not provided once the preset files have been delivered, downloaded, or accessed.
However, a refund may be considered in the following situations:
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Duplicate payment made for the same preset
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Technical issues where preset files are not delivered and our support team is unable to resolve the issue
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Incorrect preset files delivered due to an error on our part
⏱️ Refund requests must be submitted within 48 hours of purchase.
❌ Non-Refundable Situations
Refunds will not be issued in the following cases:
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Change of mind after purchase
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Inability to use presets due to lack of required software, apps, or knowledge
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Failure to read preset descriptions, compatibility, or requirements before purchasing
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Presets that have already been downloaded, accessed, or partially used
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Requests submitted after the refund eligibility period
📩 How to Request a Refund
To request a refund, please contact us with the following details:
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Order number
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Date of purchase
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Reason for the refund request
📧 Email: info.theinsighthub@gmail.com
Our support team will review your request and respond within 3–5 business days.
💰 Refund Processing
If your refund request is approved:
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The refund will be processed to the original payment method
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Processing time may vary depending on the payment gateway and bank policies
🔄 Policy Updates
InsightHub reserves the right to modify or update this Return & Refund Policy at any time. Any changes will be effective immediately upon posting on this page.
📞 Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us: